CONTACT SUPPORT
+255746984100 / +255784108800
Tanzania

Rules & Refund

If you are here because your journey did not go as planned, we apologize for the inconvenience.

Important: Please read the following before requesting for a refund of your ticket cost

Once you request a refund, all flights in your booking will be cancelled.

  • It may take up to 2 weeks to handle your refund request. The refund will be made in the same currency and using the same payment method as used to purchase your ticket.
  • If you purchased your ticket from a travel agent, you must contact your travel agent. For tickets bought from an airline other than PW, please contact that airline.

Ticket Refund Conditions

  • You can apply for a refund in any of the following cases:
  • Your PW flight was cancelled and you did not take an alternative flight.
  • The conditions of your PW ticket allow for a refund. A cancellation fee may apply.
  • You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day
  • You cancelled your PW flight because it was delayed more than 3 hours.
  • The passenger passed away.
  • The visa application was denied.
  • If you have a delay of more than 5 hours on your connecting PW flight and you no longer want to fly to your final destination.

NB: If you booked a Business Class ticket,but travelled in Economy Class you can apply for a refund of the fare difference. Please contact the PW Service Centre

 

REFUND RULES

 

Domestic/International Market Fares for Sales both inside and outside Tanzania

Currency: Tanzania Shillings(TZS)/US Dollar (USD) Penalties-Changes/Cancel

Rules Number:-TZ21/TZ22/TZ23/TZ24/TZ25/TZ10/0001/KM10 Effective Date: 08 FEB 2016 – OPEN

Penalties-Changes/Cancel 

CHANGE OF RESERVATION/REISSUE

Promotion fares in G/V/R/N Classes: - Each change pay fee of TZS 50000/USD50 plus service fee of TZS 10000/USD 10 for ticket Reissue.
E/T/Q/L/H/K/U Classes: - Each change pay fee of TZS 30000/USD 25.00 plus service fee of TZS10000/USD10 for ticket Reissue.
M/B/Y/I/C/J Classes: - All changes for Ticket Reissue are Free.
Promotional fares in s class: Non changeable and non reroutable

For any change made Before Departure the Fares shall be recalculated in accordance with the Fares in effect on the date on which the change is made.

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REROUTING PERMITTED ON PW SERVICE you will pay Fare Difference and applicable Taxes and Reservation Change fees. 

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NO SHOW

Pay TZS 60000/USD 45.00 for Domestic Travel
Pay USD 100.00 for International Travel
When changes are requested After Departure of the Originally Scheduled Flight. For changes requested 12hours before departure no fee will not be charged. Infant not occupying a seat no charge.

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REFUND
BEFORE DEPATURE-(i)Less TZS 40000/USD 35.00 for Unutilized Ticket for Domestic Travel. (ii)Less USD 100.00 for Unutilized Ticket for International Travel

AFTER DEPARTURE- (i)For Partially Utilized Ticket less One-Way applicable fare and Penalty of TZS 65000/USD 60.00 for Domestic Travel.
ii)(T/Q classes ticket Non-Refunded for International Travel.(iii)L/H/K/U/M/B/Y/I/C/J Classes less USD 100.00 for In International Travel
PARTIALLY UTILIZED ONE-WAY – Non Refundable.
Refund is not permitted on unutilized Flight Coupons used out of sequence.
Waiver for Death of Passenger or Family Member, Waivers must be evidenced by Death Certificate. Note:Promotion Fares in S / G/V/R/N Classes for Domestic Travel and International Travel Ticket is Non-Refundable Before/After departure.

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YQ/YR CHARGES REFUND 

BEFORE DEPARTURE- Full Refund

AFTER DEPARTURE- Less the used Portion YQ/YR.
YQ/YRis Non-RefundableAfterDeparture if the applicable One-WayFare with equal/Higher RBD is higher than the Fare used.

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WHENCOMBININGAREFUNDABLEFAREWITHA NON-REFUNDABLEFARE:-The rules of the most restrictive fare will apply.

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CHARGESAPPLYPERTICKET/PER PERSONFORADULT/CHILD ANDINFANTWITH ASEAT.
INFANT WITHOUT A SEAT NO CHARGE.

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